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==Impact== | ==Impact== | ||
| − | This incident caused our network to become unavailable to the public. | + | This incident caused our network to transiently become unavailable to the public. |
==Updates== | ==Updates== | ||
Latest revision as of 02:19, 28 September 2013
OPERATIONAL STATUS BULLETIN: 20130928-01
Issued: Kradorex Xeron (talk) 03:14, 28 September 2013 (EDT)
In Regards To: Core Router Failure
Facility: Unicomplex One (Hamilton, ON, Canada)
Affected: *.digibase.ca (all systems, all services), especially cplexus.unimatrix01.digibase.ca
Ticket #: CT-0000074
Expected Duration: Unknown
Status: Event started at 22:40 on 25 September 2013, ended at 07:30 on 25 September 2013, failovers were completed in between. Outage of equipment was estimated 8.5 hours. Service outage was estimated 1.5 hours.
Situation Description
Starting 22:40 on 25 September 2013, our central plexus router experienced a hardware failure, this failure was impacting to the non-volatile storage of the system where the operating system and configuration are stored.
Impact
This incident caused our network to transiently become unavailable to the public.
Updates
23:30, 25 September 2013
Manual failover to a network switch capable of rudimentary routing was completed. Services temporarily operational.
04:30, 25 September 2013
Plexus core router was put in place again.
05:00, 25 September 2013
Restoration was completed approximately 2013 09 26 05:00.
07:30, 25 September 2013
Services operational. Traffic verified flowing.
48 hour monitoring commences to end 2013 09 28 07:30
