OSB:20130527-01

OPERATIONAL STATUS BULLETIN: 20130527-01

Issued: Kradorex Xeron (talk) 04:26, 1 June 2013 (EDT)

In Regards To: City-wide Upstream Provider Outage.

Facility: Unicomplex One (Hamilton, ON, Canada)

Ticket #: No internal ticket was issued

Expected Duration: Unknown

Status: Started at 18:05 EDT, 27 May 2013 Concluded at 20:27 EDT, 27 May 2013

Situation Description

There was an incident where our upstream provider, Cogeco experienced an outage of all services to most of the city for undetermined reasons.

Diagnostics issued from off-site revealed that the provider's own central equipment that services our network was directly impacted and was completely unavailable.

Impact

The incident caused our network to become unavailable to the widespread Internet. There has been no internal outage to any systems incurred.

Updates

20:27, 27 May 2013

Service has been restored by the upstream provider and all systems automatically recovered.