OSB:20130708-01

OPERATIONAL STATUS BULLETIN: 20130708-01

Issued: Kradorex Xeron (talk) 23:44, 8 July 2013 (EDT)

In Regards To: Extra-facility Power Outage

Facility: Unicomplex One (Hamilton, ON, Canada)

Affected: *.digibase.ca (all systems, all services)

Ticket #: No internal ticket was issued

Expected Duration: Unknown

Status: Event started at 19:13, ended at 21:17. Outage was estimated 2-3 hours.

Situation Description

Starting on 8 July 2013, there was a power outage that affected multiple blocks of the city, including our facility as discribed by our electrical utility:

The Power for this outage has been restored on
Monday July 8, 2013 at 9:17 PM

Original Power Outage Date: Monday July 8, 2013
Time: 7:13 PM

Horizon Utilities reports there is presently a limited power outage in the Downtown area of Hamilton affecting 1607 customers.

The cause of the outage is: an underground distribution problem

Horizon Utilities crews have been dispatched to make repairs. The estimated time for power restoration is 10:00 PM. Updates will be posted periodically.

Impact

The incident caused our network to become unavailable to the widespread Internet. All primary, secondary and tertiary systems were powered down, systems on backup power also needed power down.

Updates

21:17, 8 July 2013

Facility primary power was restored.

21:18, 8 July 2013

Work begun to cold-start primary systems

21:30, 8 July 2013

Main computer core (X9CC-ECS) cold start power-on completed, system ACP (Application Compute Processor) was operational through outage on its own backup power for data integrity, that processor did not need cold-start procedures, No data loss had ocurred.

21:31, 8 July 2013

Central plexus cold-start power-on completed.

21:32, 8 July 2013

Mastercontrol powered and operational.

21:40, 8 July 2013

Main computer core (X9CC-ECS) bootup procedures completed, system operational

21:50, 8 July 2013

Unimatrix One declared online and operational

22:00, 8 July 2013

Secondary systems powered.

22:10, 8 July 2013

Tertiary systems powered.

22:10, 8 July 2013

Situation concluded.