Difference between revisions of "OSB:20130708-01"
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=''OPERATIONAL STATUS BULLETIN: {{PAGENAME}}''= | =''OPERATIONAL STATUS BULLETIN: {{PAGENAME}}''= | ||
| − | '''Issued:''' [[User:Kradorex Xeron|Kradorex Xeron]] ([[User talk:Kradorex Xeron|talk]]) | + | '''Issued:''' [[User:Kradorex Xeron|Kradorex Xeron]] ([[User talk:Kradorex Xeron|talk]]) 03:14, 28 September 2013 (EDT) |
| − | '''In Regards To:''' | + | '''In Regards To:''' Core Router Failure |
'''Facility:''' Unicomplex One (Hamilton, ON, Canada) | '''Facility:''' Unicomplex One (Hamilton, ON, Canada) | ||
| − | '''Affected:''' *.digibase.ca (all systems, all services) | + | '''Affected:''' *.digibase.ca (all systems, all services), especially cplexus.unimatrix01.digibase.ca |
| − | '''Ticket #:''' | + | '''Ticket #:''' CT-0000074 |
'''Expected Duration:''' ''Unknown'' | '''Expected Duration:''' ''Unknown'' | ||
| − | '''Status: ''' Event started at | + | '''Status: ''' Event started at 22:40 on 25 September 2013, ended at 07:30 on 25 September 2013, failovers were completed in between. Outage of equipment was estimated 8.5 hours. Service outage was estimated 1.5 hours. |
==Situation Description== | ==Situation Description== | ||
| − | Starting on | + | Starting 22:40 on 25 September 2013, our central plexus router experienced a hardware failure, this failure was impacting to the non-volatile storage of the system where the operating system and configuration are stored. |
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==Impact== | ==Impact== | ||
| − | + | This incident caused our network to become unavailable to the public. | |
==Updates== | ==Updates== | ||
| − | === | + | ===23:30, 25 September 2013=== |
| − | + | Manual failover to a network switch capable of rudimentary routing was completed. Services temporarily operational. | |
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| − | === | + | ===04:30, 25 September 2013=== |
| − | + | Plexus core router was put in place again. | |
| − | === | + | ===05:00, 25 September 2013=== |
| − | + | Restoration was completed approximately 2013 09 26 05:00. | |
| − | === | + | ===07:30, 25 September 2013=== |
| − | + | Services operational. Traffic verified flowing. | |
| − | + | 48 hour monitoring commences to end 2013 09 28 07:30 | |
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Revision as of 03:14, 28 September 2013
OPERATIONAL STATUS BULLETIN: 20130708-01
Issued: Kradorex Xeron (talk) 03:14, 28 September 2013 (EDT)
In Regards To: Core Router Failure
Facility: Unicomplex One (Hamilton, ON, Canada)
Affected: *.digibase.ca (all systems, all services), especially cplexus.unimatrix01.digibase.ca
Ticket #: CT-0000074
Expected Duration: Unknown
Status: Event started at 22:40 on 25 September 2013, ended at 07:30 on 25 September 2013, failovers were completed in between. Outage of equipment was estimated 8.5 hours. Service outage was estimated 1.5 hours.
Situation Description
Starting 22:40 on 25 September 2013, our central plexus router experienced a hardware failure, this failure was impacting to the non-volatile storage of the system where the operating system and configuration are stored.
Impact
This incident caused our network to become unavailable to the public.
Updates
23:30, 25 September 2013
Manual failover to a network switch capable of rudimentary routing was completed. Services temporarily operational.
04:30, 25 September 2013
Plexus core router was put in place again.
05:00, 25 September 2013
Restoration was completed approximately 2013 09 26 05:00.
07:30, 25 September 2013
Services operational. Traffic verified flowing.
48 hour monitoring commences to end 2013 09 28 07:30
